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ALPHA60 RETURN POLICY & PROCESS

 

RETURN POLICY


Australian online purchases can be returned via our online returns portal or returned to your closest Alpha60. International customers please email shop@alpha60.com.au to arrange a return.

$10 flat rate return shipping for all online orders [within Australia] including sale items. This will be deducted from your refund through the web store.

International orders, outlet / sample purchases or in store purchases must be returned at own expense.



ALL return requests are to be submitted within 14 days of original purchase.

ALL current season purchases can be returned for a store credit or a full refund to original payment method.

ALL sale items can be returned for a store credit. If you wish to exchange for another size or style this can only be processed in-store and not online.

Returned items must be in perfect condition, unworn with original tags still attached.

Returned items which are not in perfect condition, unworn and with original tags still attached will unfortunately not be accepted.


RETURN REQUEST PORTAL (AUS CUSTOMERS ONLY)



1. Please submit a return request via the return portal

2. Wait for email confirmation your return request has been approved

3. Print your shipping label [if applies] and package your order up nicely

4. Include original proof of purchase / printed invoice with your returned item

5. Drop your return off to your local Auspost outlet

6. Wait for email updates of return progress


RETURN ADDRESS



ALPHA60 RETURNS
120 LANGRIDGE STREET
COLLINGWOOD

VIC 3066
AUSTRALIA

SHOP@ALPHA60.COM.AU
03—9417—7131

 

INCORRECT OR DAMAGED ITEM

 

RECEIVED THE INCORRECT ITEM?

⭢ Please get in touch via; shop@alpha60.com.au and we will correct this right away.


RECEIVED A FAULTY OR DAMAGED ITEM?

⭢ Please get in touch via; shop@alpha60.com.au and we will correct this right away.


CONTACT US

 

⭢ Customer Care: shop@alpha60.com.au

⭢ Online Enquiries: shop@alpha60.com.au

⭢ General Enquiries: shop@alpha60.com.au

⭢ All Other Enquiries: info@alpha60.com.au

⭢ 03—9417— 7131



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